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Confirms every allocation or cancellation in MOQO and verifies customer email delivery separately. Never moves a customer to another station without agreement.

To agree with you

Idle time before ending an open trip2 hours to agree

Early-start window10 or 15 minutes to agree

Automatic cancellation deadlineProduction rule to agree

Priority orderDeutsche Bahn colleagues, then the longer booking to confirm

Cancellation email and delivery-failure routingNotification rules to agree

Recent runs

The 11:15 booking was cancelled. Alternatives were emailed.Booking 2091417 · HAM-119 · Hauptbahnhof

email delivered Your call

A 10:00 booking has no car available. Decide whether to re-book it.SPR-336 · breakdown report conflicts with vehicle data

review the case Your call

KRT-482 · maintenance block removed09:00 booking has the car

07:09Auto

HAM-119 · re-booked by priority2 protected allocations · 1 cancelled and notified

06:24Auto

BER-207 · open trip ended09:30 booking has the car

01:00Auto

WDN-118 · covered by MOQOflat tyre · maintenance kept

Sun 11:37Auto

TGL-845 · covered by MOQO17:00 booking moved to FRD-512

Sat 16:14Auto

MRZ-310 · covered by MOQOlate return

Fri 21:52Auto

Fixed by Lanterne · 07:09 Re-booking

KRT-482 is back in service. The 09:00 booking has it.

Support set a maintenance block at 07:05 because the car wouldn't start. The customer got in but never released the immobiliser. There's no fault, so Lanterne removed the block.

Ticket and booking linked Customer got in at 06:50 Immobiliser never released No fault codes, battery 12.6 V

What changed in MOQO

Maintenance block M-5521Removed

09:00 booking 2091203Has KRT-482

Rule applied: a maintenance block comes off when the evidence shows no fault. Agreed in validation.

How Lanterne got here

Ticket 363307: "car won't start". Maintenance block placed 07:05.

Trip started 06:48. Doors opened 06:49, key out 06:50.

Immobiliser never released, including after support reopened the doors at 07:01.

No fault codes or warning lights.
Any new event on the car would have stopped the change and sent the case to you.
Receipt

Ticket
363307
Before
M-5521 active · 09:00 booking without a car
After
M-5521 removed · 09:00 booking has KRT-482
Events read
INVERS, 06:48 to 07:09

Fixed by Lanterne · 01:00 Re-booking

BER-207's trip was left open. Lanterne ended it.

The car was parked at Ostkreuz at 22:54 and nobody ended the trip. Once it had been still for the agreed time, Lanterne ended the trip at 22:58, when the doors locked. The 09:30 booking has the car.

At its station since 22:54 Doors locked, key inside, engine off No movement, mileage unchanged Waited 2 hours · idle time to agree

What changed in MOQO

Trip 2090877Ended at 22:58

09:30 booking 2091310Has BER-207

Rule applied: end an open trip after the agreed idle time at the return station. Any new movement restarts the wait.

How Lanterne got here

Booking 2090877 was due to end Sunday 23:00.

Engine off 22:54, key in 22:57, doors locked 22:58.

Odometer unchanged at 38,214 km.
Lanterne never shortens the wait because a booking is coming up.
Receipt

Before
Trip 2090877 open · 09:30 booking without a car
After
Trip ended 22:58 · 09:30 booking has BER-207
Events read
INVERS, 22:40 to 01:00

How Lanterne got here

Logbook Workflows

Handled automaticallyRe-booking

The 11:15 booking was cancelled. The customer received nearby alternatives.

HAM-119 has a confirmed brake fault. The maintenance block stays in place. The 08:30 Deutsche Bahn booking keeps ODR-415 and the longer 09:00 booking keeps PKW-238. No car remains at Hauptbahnhof for booking 2091417.

Booking 2091417Cancellation confirmed in MOQO · 06:25

Customer emailDelivery confirmed · 06:26

Illustrative automatic run under a configured demo policy. The production cancellation deadline and notification rules still need agreement.

Cancellation email

To: Customer on booking 2091417
Subject: Your 11:15 booking has been cancelled

Unfortunately, a technical fault means we cannot provide a car for your booking at Hauptbahnhof from Monday 11:15 to Wednesday 11:15. We have cancelled booking 2091417.

These cars in the same Compact class were available for your full booking period when we checked at 06:25:

BRZ-205 · Alexanderplatz
1.4 km from your original station · Compact · Mon 11:15 to Wed 11:15
WST-620 · Friedrichstraße
2.1 km from your original station · Compact · Mon 11:15 to Wed 11:15

You can choose an alternative in the booking app. These cars have not been reserved for you, and availability may change.

View all checks in Logbook →

Try a delivery failure

This demo control shows the same cancelled booking when email delivery fails. It does not cancel the booking again.

Vehicle status unclear Re-booking

A 10:00 booking has no car available. Decide whether to re-book it.

The customer told support the car broke down at Gesundbrunnen. INVERS shows it drove 3.2 km to Pankow afterwards, and the trip is still open. Lanterne can't tell which is right, so it changed nothing.

Ticket: "broken down" at 07:38 Moved 07:31 to 07:40, now at Pankow KTB-218 free at Gesundbrunnen

If you re-book

10:00 booking 2091502Moves to KTB-218, same station

SPR-336 and its open tripLeft for your team

OPYour call, before 10:00

How Lanterne got here

Ticket 363412, 07:38: "Auto springt nicht an, Gesundbrunnen."

Trip 2091188 open since 06:55. Engine on 07:31, off 07:40 at Pankow.

No fault codes. The 10:00 booking at Gesundbrunnen has no car.

Damage triage

Starts on every new or changed MOQO damage report. Autonomous

How it runs

Checks outside, interior and other, whatever category the customer picked, and corrects it.

Known damage and photos that aren't damage are set to Ready, so the next customer doesn't see them.

Litter becomes a cleaning task. Warning lights and service messages become service tasks.

New damage, unclear photos, mixed reports and safety concerns come to you.

Never deletes a photo, charges a customer or says a car is safe to drive.

To agree with you

How long original photos are kept12 months to agree

Who gets safety flagsOperations, by email and Inbox to agree

New damage waits asReady until you confirm to agree

Recent runs

A cracked mirror may be unsafe. Decide whether to take the car off the road.NVK-356 · next booking 10:15

review the case Your call

KTB-218 · known damage, set to Readymatches D-2107 from 12 Sep

07:52Auto

BLM-652 · category correctedInterior to Outside · known D-1988

07:31Auto

SPN-409 · oil service warningservice task S-3380 · hidden from customers

06:58Auto

A scratch appears to be new. Review the photos.PLD-771 · front right · 3 reports

review the photos Your call

FRD-512 · litter in the footwellcleaning task C-2204

Sun 19:12Auto

A damage photo is too blurred to assess. Request a clearer one.OPK-340 · rear left

review the case Your call

September backlog · 214 reports151 handled · 63 for you

Sun 02:10Auto

0 photos deleted Damage triage

214 open September reports sorted: 151 handled, 63 for you.

88 known damage 34 cleaning tasks 29 service or not damage 27 categories corrected

For you: 38new or changed ·19unclear ·6mixed or safety Validation starts here.

For you · 5 of 63

WLT-915 → tyre sidewall bulgesafety · 24 Sep

HRB-733 → dent on the driver doornew · 28 Sep

GRV-280 → bumper crack longer than D-1874changed · 26 Sep

OPK-340 → photo blurredunclear · 19 Sep

MRZ-310 → boot scratch plus a known dentmixed · 11 Sep

Handled · 5 of 151, all set to Ready

KTB-218 → known damage D-210729 Sep

FRD-512 → litter, cleaning task27 Sep

BLM-652 → moved to Outside, known D-198822 Sep

SPN-409 → tyre pressure warning, service task16 Sep

TGL-845 → photo of a person, not the car3 Sep

Relevant · new damage Damage triage

A scratch appears to be new. Review the photos.

Three reports show the same spot, so Lanterne merged them. The Sunday 14:20 check-in photos show no mark there. Lanterne doesn't assign fault. It stays Ready until you decide, so the next customer doesn't see it yet.

3 reports merged Moved from Interior to Outside No damage on file at this spot

3Reports merged into one case

Damage photos · illustrative demo images · select to enlarge

Anchor

Report 1 · 18:31filed under Interior

96% match

Report 2 · 18:36close-up

93% match

Report 3 · 18:40angled

Receipt · earlier photos

Check-in: Sun 14:20 · front right visible, no mark
Damage on file: 2, other spots
Cause: Not recorded. Your team decides.

How Lanterne got here

Report 1 was filed under Interior; the photo shows the outside front right.
No mark in the Sunday 14:20 check-in photos. No repair on this panel since June.

Relevant · mixed report Damage triage

A cracked mirror may be unsafe. Decide whether to take the car off the road.

The same report shows a scratch that's already on file. The mirror appears new and may not be safe. Lanterne hasn't blocked the car. The next booking is at 10:15.

Safety · mirror glass loose Scratch matches D-2231 Mirror not on file

If you block it

NVK-356Maintenance booking + repair task

10:15 bookingGoes to re-booking

How Lanterne got here

Rear bumper scratch: same as D-2231 from 3 September.

Left mirror housing cracked, glass moved. Not in Saturday's check-in photos.

Kept as one report and flagged for safety.

Unclear · can't compare Damage triage

A damage photo is too blurred to assess. Request a clearer one.

The customer reported a scratch on the rear left. The photo is out of focus, so Lanterne can't tell if it matches D-1840 from August. It hasn't classified the report.

Photo out of focus D-1840 on file, rear left Next cleaning visit Tue 09:00

What's missing

A clear photo of the rear leftTaken by someone at the car

How Lanterne got here

Plate visible: OPK-340. Category Outside, correct.

Photo too blurred to see the edge of the mark.

D-1840, 14 August: scratch on the rear left door. No repair since.

Since Friday 18:00

Waiting for you

Settled on its own

Since Friday 18:00

Waiting for you

Handled on its own

September backlog

How can I help?

Workflows

No matching workflows

Re-booking

KRT-482 is back in service. The 09:00 booking has it.

How Lanterne got here

BER-207's trip was left open. Lanterne ended it.

How Lanterne got here

How Lanterne got here

The 11:15 booking was cancelled. The customer received nearby alternatives.

Cancellation email

A 10:00 booking has no car available. Decide whether to re-book it.

How Lanterne got here

Damage triage

214 open September reports sorted: 151 handled, 63 for you.

A scratch appears to be new. Review the photos.

How Lanterne got here

A cracked mirror may be unsafe. Decide whether to take the car off the road.

How Lanterne got here

A damage photo is too blurred to assess. Request a clearer one.

How Lanterne got here

Logbook